Updated at 2023-06-22
What information do we collect?
- We collect personal information that you voluntarily provide to us when you use our website or book our tours, such as your name, email address, phone number, date of birth, nationality, and payment details.We need this information to process your booking, confirm your payment, communicate with you, provide you with our services, and respond to your inquiries or complaints.
- We collect non-personal information that is automatically generated when you use our website, such as your IP address, browser type, device type, operating system, pages visited, and time spent on our website.We use this information to analyse our website traffic, optimize our website functionality, and improve our marketing strategies.
How do we use your information?
- We use your personal information to process your booking, confirm your payment, communicate with you, provide you with our services, and respond to your inquiries or complaints. For example, we may use your information to send you a confirmation email, a reminder email, a feedback email, or a promotional email.
- We use your non-personal information to analyse our website traffic, optimize our website functionality, and improve our marketing strategies.For example, we may use your information to measure the performance of our website, test new features, or target ads to you based on your interests.
- We may use your personal information to send you promotional emails or newsletters about our tours or other offers that may interest you, if you have consented to receive such communications. You can opt out of receiving such communications at any time by clicking the unsubscribe link in the email or contacting us.
How do we share your information?
- We do not sell, rent, or trade your personal information with any third parties for their own purposes.
- We may share your personal information with third-party service providers or partners that we work with to provide you with our services, such as hotels, restaurants, transport providers, or activity operators. We only share the information that is necessary for them to perform their services and we require them to protect your information and comply with applicable laws.For example, we may share your name and phone number with a taxi driver who will pick you up from the airport or take you to a tour destination.
- We may share your personal information with law enforcement authorities or other parties if we are required to do so by law or if we believe that such disclosure is necessary to protect our rights or the rights of others. For example, we may share your information if we receive a court order, a subpoena, or a request from a government agency.
How do we protect your information?
- We take reasonable measures to protect your personal information from unauthorized access, use, modification, or disclosure. We use secure servers and encryption technologies. We also limit the access to your information to only those employees who need it for their work.
- However, no method of transmission or storage is completely secure and we cannot guarantee the absolute security of your information. You are responsible for keeping your password and account details confidential and for notifying us immediately if you suspect any unauthorized use of your account.
How long do we keep your information?
- We keep your personal information for as long as necessary to fulfil the purposes for which we collected it, or as required by law. We may retain some of your information for longer periods for statistical, archival, or legal purposes. We delete or anonymize your information when we no longer need it.
What are your rights?
- You have the right to access, update, correct, or delete your personal information that we hold. You also have the right to object to or restrict our processing of your personal information, or to withdraw your consent at any time. You can exercise your rights by contacting us at the email address below.
- You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your privacy rights.